The Netherlands

Orders within The Netherlands are shipped with PostNL. After the order has been processed you will receive an email with tracking number of the package.

Europe

International orders are shipped with DHL and GLS. After the order has been processed you will receive an email with tracking number of the package (if chosen).

Countries

We ship to the following countries: The Netherlands, Germany, Belgium, France, UK, Luxembourg, Austria, Czech, Denmark, Estland, Finland, Greece, Hungary, Ireland, Italy, Latvia, Monaco, Poland, Portugal Romania, Spain, & Sweden.

Order processing

Shipping days are calculated as businessdays and if ordered before 23:00. Keep in mind that carriers may encounter some delay on bussy days.

Shipping times

For Goggles and extra lenses:
The Netherlands: next day delivery
Belgium: 1 - 2 days
Germany: 2 days
France: 2 - 3 days
Rest of Europe: 1 - 5 days

All other products +1 day delivery estimate.

Usual shipping prices and free shipping rates. Shipping prices will be calculated at Checkout.

The Netherlands
Standard + Track & Trace (NL): €5.00 
Free shipping from €49

Europe
Standard: Varying €5.00 ~ €16.00
Free shipping from €49
If shipping costs exceed €10.00, additional costs may apply.

You can always return the purchased product(s) within 30 days after the initial purchase date. To register a return you can use the return portal. Return options and costs are displayed upon entering your order number and used e-mail address.

Refunds will be issued within 14 days after receiving the returned items in good condition.

Refunds will be given to the account number that is paid with or otherwise known to us.

We ask you to pay the shipping costs for returning the product(s) back to us. Return labels can be ordered through our return portal. Costs will be calculated after entering your order number and e-mail address.

The returned products will have to be unused, undamaged and in it's original retail packaging. We recommend ensuring the package and sending the product(s) in a sturdy box to avoid damage caused by the shipping process.

The Return address is automatically processed in the return portal.

We're doing our best to deliver the product(s) in time. In some cases it happends to be delayed, we ask you to be patient for 5 working days. 

Does it take more than 5 working days? Contact us through our e-mail: info@vain.store.

It might happend that you did not finish the checkout all the way. If you think this might be the case just send us an email at info@vain.store and we will send you a cart recovery email so that you can finish the order!

After placing an order you will receive a notification e-mail on the supplied e-mail addres. It might happend that you have filled in a faulty e-mail addres or that the e-mails land in your junk folder. 

We advise to check your junk folder. If you think you have filled in the wrong e-mail address, please contact us through our e-mail: info@vain.store and supply us with sufficient information about your order.

During sales the discounts are automatically processed in the system.

Do you have a discount code? Enter the coupon code in the "Gift Card or Discount Code" section during the checkout process.

Gift cards can be redeemed through the "Gift Card or Discount Code" secting during the checkout process. Simply fill in your code and the discount will be applied to the order.

Gift cards itself are not refundable.