FAQ

Order Status

Having concerns about your order? You can always mail us at info@vain.store.

We're doing our best to deliver the product(s) in time. In some cases it happends to be delayed, we ask you to be patient for 5 working days. 

Does it take more than 5 working days? Contact us through our e-mail: info@vain.store.

It might happend that you did not finish the checkout all the way. If you think this might be the case just send us an email at info@vain.store and we will send you a cart recovery email so that you can finish the order!

After placing an order you will receive a notification e-mail on the supplied e-mail addres. It might happend that you have filled in a faulty e-mail addres or that the e-mails land in your junk folder. 

We advise to check your junk folder. If you think you have filled in the wrong e-mail address, please contact us through our e-mail: info@vain.store and supply us with sufficient information about your order.

Sales, Discounts & Gift Cards

During sales the discounts are automatically processed in the system.

Do you have a discount code? Enter the coupon code in the "Gift Card or Discount Code" section during the checkout process.

Gift cards can be redeemed through the "Gift Card or Discount Code" secting during the checkout process. Simply fill in your code and the discount will be applied to the order.

Payment

VAIN offers different payment methods, each one of them are described here.

We accept credit card payments.

The following credit cards are accepted: Visa, Mastercard, Maestro & American Express.

For our Dutch customers we offer iDeal as payment option. After choosing the payment option you will be redirected to the payment page of your bank where you can complete the purchase. 

To pay with PayPal you have to set up an account at the PayPal website. PayPal offers various payment options like bank transfer and creditcard. PayPal insures orders up to €500.

If you choose to pay an order with PayPal you will be redirected to PayPal and asked to log in to you personal account or register as a new user. You can choose the following payment methods: PayPal credit, debit or credit card. We will receive confirmation from PayPal and send you the selected product(s).

Google Pay is a fast and simple payment service offered by Google. It is linked to your Google account and can be used on websites, apps and in stores.

For more information visit the Google Pay Website.

Apple Pay is an easy to use payment service used on your Apple device. With Apple Pay you can purchase in stores, apps and on the web.

For more information visit the Apple Pay website.

Shipping

Once your order is processed we will do everything to get the package delivered at your door as soon as possible!

Orders within The Netherlands are shipped with PostNL. After the order has been processed you will receive an email with tracking number of the package.

International orders are shipped with PostNL. After the order has been processed you will receive an email with tracking number of the package (if chosen).

We ship to the following countries: The Netherlands, Germany, Belgium, France, Luxembourg, Italy, Sweden, Spain, UK & USA.

We would like to point out that the international shipping times may be different.

The Netherlands: 1 - 3 days
Europe: 2 - 5 days
USA/CA: 3 - 8 days
Rest of the world: 3 - 17 days

VAIN sunglasses will be shipped in it's original sturdy box together with the VAIN sunglasses case. So that nothing can happend to your sunglasses along it's way.

If you order multiple models at once, they will be sent together in one shipping package. 

Usual shipping prices and free shipping rates.

Domestic
Standard + Track & Trace (NL): €6.75 
Free shipping from €49

Europe
Standard: €10,00
Standard + Track & Trace: €13,00
Free shipping from €49

Rest of World
Standard: €10,00
Standard + Track & Trace: €24,30
Free shipping from €49

Returns and exchanges

Not happy with the received product? No problem, you can always return your product(s) within 14 days after the initial purchase date or exchange them for a different product.

You can always return the purchased product(s) within 14 days after the initial purchase date. Use this return form, fill it out completely and attach it to your return package.

Refunds will be issued within 14 days after receiving the return in good condition.

Refunds will be given to the account number that is known to us. If desired otherwise, fill in the instructions on the  return form.

We ask you to pay the shipping costs for returning the product(s) back to us. The returned products will have to be unused, undamaged and in it's original retail packaging.

We recommend ensuring the package and sending the product(s) in a sturdy box to avoid damage caused by the shipping process.

The returned products will have to be unused, undamaged and in it's original retail packaging.

We recommend ensuring the package and sending the product(s) in a sturdy box to avoid damage caused by the shipping process.

If you return a product we recommend ensuring the package and shipping it in a sturdy box. 

Once we have received the package we will send you a confirmation e-mail. Within 14 days after receiving the returned product(s) you will receive the payment on your chosen bank number.

VAIN - Returns
Nulderpad 2
3896 LV Zeewolde
THE NETHERLANDS