FAQ

Order Status

Having concerns about your order? You can always mail us at info@vain.store or use the Chat box on the right.

We're doing our best to deliver the product(s) in time. In some cases it happends to be delayed, we ask you to be patient for 5 working days. 

Does it take more than 5 working days? Contact us through our e-mail: info@vain.store or use our live support chat.

It might happend that you did not finish the checkout all the way. If you think this might be the case just send us an email at info@vain.store abd we will send you a cart recovery email so that you can finish the order!

After placing an order you will receive a notification e-mail on the supplied e-mail addres. It might happend that you have filled in a faulty e-mail addres or that the e-mails land in your junk folder. 

We advise to check your junk folder. If you think you have filled in the wrong e-mail address, please contact us through our e-mail: info@vain.store and supply us with sufficient information about your order.

Sales, Discounts & Gift Cards

Information concerning the appliocation of sales, discounts and gift cards.

During sales the discounts are automatically processed in the system.

Do you have adiscount code? enter the coupon code in the "Gift Card or Discount Code" secting during the checkout process.

Gift cards can be redeemed through the "Gift Card or Discount Code" secting during the checkout process. Simply fill in your code and the discount will be applied to the order.

Right now we do not offer gift cards. 

Payment

VAIN offers different payment methods, each one of them are described here.

We accept credit card payments.

The following credit cards are accepted: Visa, Mastercard, Maestro & Americal Express.

For our Dutch customers we offer iDeal as payment option. After choosing the payment option you will be redirected to the payment page of your bank where you can complete the purchase. 

To pay with PayPal you have to set up an account at the PayPal website. PayPal offers various payment options like bank transfer and creditcard. PayPal insures orders up to €500.

If you choose to pay an order with PayPal you will be redirected to PayPal and asked to log in to you personal account or register as a new user. You can choose the following payment methods: PayPal credit, debit or credit card. We will receive confirmation from PayPal and send you the selected product(s).

Google Pay is a fast and simple payment service offered by Google. It is linked to your Google account and can be used on websites, apps and in stores.

For more information visit the Google Pay Website.

Apple Pay is an easy to use payment service used on your Apple device. With Apple Pay you can purchase in stores, apps and on the web.

For more information visit the Apple Pay website.

Shipping, Returns & Exchanges

The Shipping, Returns & Exchanges are described on the Shipping & Return page.